FAQ Fama 3D

Questions fréquemment posées

Vous pouvez commander des pièces avec une seule couleur ou une texture complexe. Les fichiers .stl ne peuvent contenir que les informations d’une seule couleur, vous la verrez déjà colorée dans l’estimateur et vous pourrez alors procéder à la commande sans fournir d’autres informations. Vous pouvez également télécharger un fichier .stl sans couleur, mais en spécifiant le RAL souhaité dans les notes, nous l’appliquerons. Si vous disposez d’un fichier .obj contenant une texture, vous devrez charger le fichier .zip contenant les fichiers obj, mtl et jpg dans l’outil de cotation et procéder à la commande en sélectionnant PA12 Multicolor comme matériau. Pour toute question, appelez-nous ou écrivez-nous à supporto@fama3d.com

L’estimateur accepte les fichiers 3D au format .stl/.obj uniquement, pour les autres formats contactez-nous via le formulaire de contact ou écrivez-nous à supporto@fama3d.com

La taille maximale pouvant être chargée à partir du site est de 250 MB. Si votre fichier est de grande taille, contactez-nous pour un devis personnalisé.

FAMA3D gère tous les projets avec la plus grande discrétion, respecte la confidentialité de toutes les informations reçues et est disposée à signer un accord de non-divulgation avec ses clients. Contactez-nous

Un service de conseil pour le développement de vos fichiers 3D, la transformation des fichiers de 2D à 3D et l’optimisation des fichiers est disponible sur demande. Écrivez-nous à supporto@fama3d.com

Matériau Dimensions
PA12 Classique / PA12 GB / TPU / PA11 380 x 284 x 380 mm
PA12 Blanc / PA12 Multicolore 332 x 190 x 248 mm
Acier Inoxydable / Aluminium 150 x 150 x 150 mm
Résines Blanche / Transparente / Comme ABS / High Temp.238° / Elastic 80A 335 x 300 x 200 mm
Résines Élastiques 50A / Biomed Clear / ESD / Flame retardant / Castable wax 145 x 145 x 185 mm

Nous imprimons actuellement en Nylon PA12 (Classique, blanc et multicolore), caoutchouc “Rubebr like” 91° (TPU), résines UV-LFS aux caractéristiques diverses, acier inoxydable AISI316 et aluminium, extrusion directe de PLA recyclé et PP+granulés de bois.

HP MULTI JET FUSION génère des pièces de couleur grise naturelle qui peuvent être colorées en noir, ou en blanc qui peuvent être imprégnées dans une solution de différentes couleurs. De nombreuses finitions et traitements sont disponibles, consultez la section matériaux et finitions.

La production prendra de 2 à 7 jours ouvrables à compter du moment du paiement.
Remarque importante : Les commandes reçues 15.00 seront considérées comme reçues le lendemain. Les jours de production sont considérés comme des jours ouvrables.

L’expédition sera effectuée dans les 2 à 7 jours ouvrables à partir du moment du paiement.
 

Les frais de port commencent à partir de 7,5 € +TVA et sont calculés et affichés en temps réel dans votre panier. Ils sont gratuits pour les commandes de plus de 249 € +TVA

Files containing multiple separate objects will not be accepted. Each object must be loaded individually in our online price calculator in order to ensure adequate quality control management. For PA12 prints any groups of objects within a single file must reach us already designed inside a suitable containment cage (with a thickness of at least 1 mm and suitable meshes to contain the objects). Inside the cage, remember to space the objects at least 3 mm. The cage will be treated as a single object from cleaning to eventual matte black coloring. It will not be possible for us to guarantee the finish and quality control of the objects contained in the cage. Anthracite finish and paint options are not available. Any multi-part files that have only thins connections between objects will no longer be accepted in order to avoid break of connections and loss of parts in the printing nest.

En raison de la nature personnalisée des marchandises commandées, le retour et la résiliation du contrat d’achat ne sont pas autorisés.
 

You can order parts with either a single color or with a complex texture. The .stl files can contain information of a single color, you will already see it colored in the preview and then proceed with the order without providing any further information. You can also upload a .stl file without color but specifying the desired RAL in the notes field, we will then apply it for you. If you have an .obj file containing a texture, you will have to load the .zip file containing the obj, mtl and jpg files into the quoting tool and proceed with the order by selecting PA12 Multicolor. For any doubt please call or email us supporto@fama3d.com

The online quoting tools accepts 3D files with .stl/.obj extensions only, for other formats contact us via contact forms or write to us supporto@fama3d.com

The maximum file size is 250MB. If your file is large, please contact us for a personalized quote.
 

FAMA3D manages all projects with the utmost discretion, and respects the confidentiality of all information received and is available to sign a Non Disclosure Agreement with customers. Contact us

On request you can ask for a consulting service for the development of your 3D files, for the transformation of the file from 2d to 3D and for the optimization of the file. Email us at supporto@fama3d.com

The HP MULTI JET FUSION technology allows to print Nylon PA12 objects with a maximum size of 380mm x 284mm x 380mm for the “PA12 classic” gray-black. For the color PA12 (PA12 Multicolor) the maximum size is 332mm x 190mm x 248mm. For UV-LFS resin prints the maximum dimensions are 335 mm x 300 mm x 200 mm. For AISI316 Stainless Steel and Aluminum the maximum size is 150mm x 150mm x 150mm or 78mm x 53mm x 95mm.

We currently print in Nylon PA12 (Classic, white and multicolor), Rubber like 91° Rubber (TPU), UV-LFS resins with various characteristics, AISI316 stainless steel and Aluminium, direct extrusion of recycled PLA and PP+wood pellets.

We currently print in Nylon PA12 (Classic, white and multicolor), Rubber like 91° Rubber (TPU), UV-LFS resins with various characteristics, AISI316 stainless steel and Aluminium, direct extrusion of recycled PLA and PP+wood pellets.

Production will take from 1 to 7 business days from the time of payment (selecting suitable production leadtime options).
Important Advice: Orders received after 3.00 pm will be considered as received the next day. The days of production are intended as working days.

Production leadtime can be selected from 1 to 7 business days from the time of payment.
Production lead time 1, 2 and 5 working days are guaranteed, while if you choose standard “7 days” the delivery is indicative and represents an average time frame in which most orders are processed but which can vary based on various factors.

Shipping costs start at 7.4 euros and are calculated and highlighted in real time in your cart. They are free for orders over 249 euros + vat
 

Our standard packaging involves packing in plastic bags and cardboard boxes by dividing the pieces in order to optimize protection and space. Special packaging, division by item, single packaging, labelling, division of orders, are on request and can be priced separately. If necessary, please contact us for a quote.

Files containing multiple separate objects will not be accepted. Each object must be loaded individually in our online price calculator in order to ensure adequate quality control management. For PA12 prints any groups of objects within a single file must reach us already designed inside a suitable containment cage (with a thickness of at least 1 mm and suitable meshes to contain the objects). Inside the cage, remember to space the objects at least 3 mm. The cage will be treated as a single object from cleaning to eventual matte black coloring. It will not be possible for us to guarantee the finish and quality control of the objects contained in the cage. Anthracite finish and paint options are not available. Any multi-part files that have only thins connections between objects will no longer be accepted in order to avoid break of connections and loss of parts in the printing nest.

Due to the customized nature of the ordered asset, return and withdrawal from the purchase agreement is not permitted.
 

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